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Invoicing and receipts

Credit notes

You can issue a credit note to a customer if you owe them money or if you need to cancel a previously issued invoice. After you issue a credit note, you can either apply it to an existing invoice or issue a refund to a customer.

When do you issue a credit note?

Common cases when you would issue a credit note to your customer:

  • A customer has returned a purchase
  • A customer has made an advance payment
  • You want to give credit to your customer (for example, as part of a loyalty program)

Issuing a credit note to your customer

To issue a credit note, click on Credit notes in the left side menu, then click on Add credit note. Complete the form:

  1. Wafeq automatically generates a Credit Note Number in a sequence.
  2. Choose the Currency in which you'd like to issue the credit note.
  3. (Optional) Indicate the Purchase Order details of your customer's request.
  4. Choose the Contact corresponding to the customer you'd like to credit or create the contact directly in the form.
  5. (Optional) Assign the credit note to its specific Project. This allows you to track the profitability of your various projects.
  6. Set the Date on which the credit note is created.
  7. In the credit note line items:
    • (Optional) Choose the Item for which you are issuing the credit note.
    • Write a short Description indicating the details of the line item.
    • Choose the Account where you'd want the credit note to be booked. For example, for a returned item or service, you will typically want to choose the same account you chose when you issued the invoice for that item or service. This is usually an Income type account.
    • Indicate the Quantity of the line item and the Price
    • (Optional) Add a Tax Rate if applicable
  8. Click Save and Send to send the credit note to your customer, or just Save to save it as Draft.

Applying a credit note to an existing invoice

If a customer has outstanding credit notes, you will be able to pay off outstanding invoice with the credit notes.

To pay off an invoice with a credit note:

  1. Go to the invoice. A button labeled Apply to credit note will show up in the Payments section. The button only shows up if the customer has outstanding credit notes.
  2. Click Apply credit note. You will then see a list of all unpaid credit notes for the customer.
  3. Enter the amount you wish to allocate from each outstanding credit note to the invoice, then click Save.

Issuing a refund for a credit note

To issue a refund for a credit note:

  1. Go to the credit note.
  2. Click `Record refund.
  3. Enter the Date of the refund .
  4. Enter the Amount you've refunded.
  5. Enter the Account you've paid the refund from.
  6. Click Save.